Thank you for shopping with us. Every order is prepared with care, and we want you to feel delighted with your experience. Please review our shipping and return guidelines below.

 

 

Shipping Information

 

Processing Time

 

  • Every order is packed with care and ships within 7 business days of your purchase.
  • Orders placed on weekends or holidays are processed the following business day.

 

Domestic Shipping (U.S.)

 

  • Flat Shipping Fee: $12.00 per order, regardless of size.
  • Delivery Time: 3–7 business days after shipment.
  • Tracking: A tracking number will be provided once your order has shipped.

 

International Shipping

 

  • Shipping is available to select countries outside the U.S.
  • Rates (based on destination and weight):
    • Small/light packages: $16–$25 (First-Class International)
    • Medium packages: $45–$65 (Priority Mail International)
    • Large flat-rate boxes: $90–$120+
    • Express services: starting at $55+

     

  • Delivery Time: 7–21 business days, depending on location and carrier.
  • Customs & Duties: Customers are responsible for any customs fees, taxes, or import duties required by their country.
  • Delays: Shipping may be delayed by customs, weather, or carrier issues beyond our control.

 

 

Returns & Exchanges

 

Returns

 

  • Accepted within 7 days of delivery.
  • Customers are responsible for return shipping costs.
  • Items must be unused, in original packaging, and in resalable condition.

 

Exchanges

 

  • After 7 days, items are eligible for exchange only.
  • Exchange requests must be made within 14 days of delivery.

 

Non-Returnable Items

 

  • For hygiene and safety reasons, opened personal care products are final sale.

 

How to Start a Return or Exchange

 

  • Contact us at 404-815-8710 or sales@shelleykyle.com before sending any items back.
  • Returns or exchanges sent without prior approval may not be accepted.

 

 

 

Quick Summary

  • U.S. shipping: $12 flat rate, ships within 7 business days.
  • International shipping: rates vary; customer is responsible for duties/taxes.
  • Returns: 7 days at the customer’s expense.
  • After 7 days: exchange only.
  • Opened personal care items: final sale.